At ediSchool Mart, your satisfaction is our priority. We strive to offer you top-quality service and products every time. While we hope you love what you ordered, we understand that sometimes things don’t go as planned.
We accept returns within 7 working days from the date your order is delivered, but only under the following specific circumstances:
- You received a different product than what you ordered.
- Your order arrived damaged during transit.
To ensure a smooth return process, please keep the following in mind:
- The item must be unopened and sealed, exactly as you received it.
- The product should be in mint, undamaged condition.
- All original packaging must be returned along with the item.
Please note: Requests that do not meet the above criteria will not be condsidered.
Thank you for choosing ediSchool Mart – where education meets convenience.
To ensure a smooth and efficient return experience, please follow the steps below carefully:
Step 1: Notify Us
Send an email within 7 working days of receiving your parcel.
Use your order number as the email subject line and clearly state the reason for the return.
Please note: If we are not notified within the 7-day window, the merchandise will be considered final sale and ineligible for return.
Step 2: Await Confirmation
Once we receive your request, our customer care team will review it and respond with a confirmation email to proceed with the return.
Do not dispatch the item until you receive this confirmation.
Step 3: Pack and Ship the Item
Carefully seal the product in its original packaging, ensuring it is secure and protected during transit.
Ship it to the following address:
Note: You are responsible for the safe return of the product, so please ensure it is properly sealed and package
Step 4: Notify Us of Shipment
Once the product has, email us again with your order number as the subject line, informing us that the package is on its way.
Step 5: Quality Check & Refund Process
Following this, we will contact you via email to confirm the next steps.
You may choose one of the following options:
- Full refund to your original payment method
- Store credit for use on future purchases
Once your refund request is approved, we will process the refund within 3–5 business days.
The refund amount will be credited to your original payment method within 5–7 business days after processing.
For any further aid, feel free to contact our customer care team. Thank you for shopping with ediSchool Mart!
Due to nature of the product , we do not offer any exchanges
