Refund and Returns Policy

• At EdiSchoolMart, we are committed to simplifying and standardizing procurement for schools across India.
• We work with verified and authorized vendors to supply a wide range of school essentials, including furniture, electronics, stationery, uniforms, books, lab equipment, and other educational materials.
• While we strive to ensure a seamless experience in every transaction, we recognize that certain circumstances may require returns, replacements, or refund assistance.
  This policy outlines the terms, responsibilities, and procedures governing such cases to maintain fairness and operational transparency for all parties involved — schools, vendors, and logistics partners.

EdiSchoolMart functions as a B2B marketplace and procurement facilitator.

• Each product listed on our platform is sold and fulfilled by an independent vendor.
• Orders may be processed and delivered in multiple shipments if sourced from different vendors.
• We coordinate logistics and vendor communication to ensure smooth fulfillment but do not directly manufacture, stock, or dispatch goods.
  

By placing an order, you acknowledge that:

• EdiSchoolMart acts as a facilitating intermediary, not the manufacturer or end-seller.
  
• The vendor is primarily responsible for order fulfillment, product quality, and packaging.
  
• Logistics partners manage shipping, handling, and last-mile delivery.
  

3.1. Order Confirmation

All orders are processed only after:

• Successful payment confirmation, and Vendor acceptance of the order along with dispatch timelines.
  
• Once an order is accepted by the vendor, cancellation is not permitted.

3.2. Cancellations Not Permitted

Orders cannot be canceled under the following circumstances:

• Once the vendor has acknowledged payment and initiated order processing.
• If the delay is caused by logistics, natural disasters, transport strikes, political events, or vendor-side operational issues.
  
• If the vendor has dispatched partial shipments as part of a larger order.
  

In case a vendor is unable to fulfill an order due to stock unavailability or operational reasons, EdiSchoolMart will:

• Assist in identifying an alternate vendor, or Provide a store credit for future use if replacement is not feasible.

4.1. Multi-Vendor Deliveries

Orders may be divided into multiple shipments based on:

• Product category,
• Vendor location, and
• Availability of courier services.

Each shipment will have its own tracking ID and expected delivery timeline.

4.2. Delivery Responsibility

• Delivery is coordinated via verified partners such as Delhivery, VRL Logistics, Maruti Couriers, and Agarwal Packers & Movers.
• Shipping costs are borne by the buyer and are payable before or at the time of delivery.

Accurate delivery addresses, contact numbers, and receiving personnel details must be provided at checkout.

4.3. Payment Terms

• Orders are dispatched only after 100% advance payment is received.
• Any price change due to delayed payment or order confirmation will be borne by the buyer.
  

5.1. Eligibility for Return or Replacement

Returns or replacements are allowed only in the following situations:

• The product received is different from the item ordered.
• There are missing items within a confirmed order.

Returns will not be accepted for:

• Items opened, used, or installed.
• Products damaged due to mishandling post-delivery.
• Customized or made-to-order products (e.g., uniforms, engraved items, furniture made to specification).
• Digital, downloadable, or software-based products.

5.2. Return Proof & Documentation

To initiate a return or replacement request:

1. Record a complete unpacking video from the moment the box is opened.
   This must clearly show:
   • The unbroken packaging seal.
   • The unpacking process.
   • The damage or defect (if any).
2. Take photographs of the damaged or incorrect items.
3. Submit all details via email to support@edischoolmart.com within 2 working days of receiving the shipment.

Without an unpacking video and photographs, return requests will not be processed.

5.3. Vendor Inspection & Resolution

Upon receiving your claim:

• EdiSchoolMart will share your evidence with the vendor for verification.
• The vendor has 3 business days to review and approve a return or replacement.
• Once approved, our support team will arrange pickup or coordinate a replacement schedule.

6.1. Refunds

Refunds are processed only in the following cases:

• The vendor is unable to supply or replace the product.
• The order was canceled by EdiSchoolMart due to operational reasons.

Refund timelines:

• 5–7 business days from vendor confirmation.
• Refunds are credited to the original mode of payment.

6.2. Replacement-Only Policy

For products valued above ₹5,000, only replacement will be provided — no cash refunds.
Replacement timelines depend on vendor stock availability and logistics feasibility.

6.3. Store Credit

If replacement is not possible, a store credit valid for 90 days may be issued for future use on EdiSchoolMart.

• Return shipping costs are borne by the buyer, unless the error is verified to be vendor-side.
• The buyer is responsible for securely packaging the product to prevent further damage.

For unresolved cases:

• The school may escalate the matter to the EdiSchoolMart Dispute Desk via esm.head@edify.in.
• Our team will coordinate between the school and vendor to reach a fair resolution within 7–10 business days.

In case of non-compliance or fraudulent claims, EdiSchoolMart reserves the right to:

• Deny future services to the buyer, and/or Take appropriate legal or commercial action as necessary.

EdiSchoolMart ensures that:

• All vendors are verified and contractually bound to maintain product quality and delivery timelines.
• Logistics partners are selected for reliability and nationwide coverage.
• Schools receive timely updates, fair resolutions, and transparent communication for every order.
• Our mission is to make procurement simple, efficient, and rewarding for every school we serve.